FAQs

How do I care for my products?

To clean your items including wooden beads simply wipe over with a damp cloth with luke-warm water only and hang to air dry. Items with only silicone beads you can wash with mild soapy water, rinse and hang to air dry.

Our products containing wood are made from raw beechwood with no finishes or treatments applied to them. If you would like to apply an oil to them we recommend using a coconut & beeswax blend. You can purchase these online via Etsy or various other online baby stores.

Do you offer custom orders?

We don't offer custom order designs, but we can offer custom order colours of our current designs. If you would like different colours to what's available you can contact us via our contact form.

Are your products safe for my baby?

Yes, all our baby products have been carefully designed & created with your baby in mind as well as independently tested & certified to comply to Australian safety standard AS/NZS ISO 8124, to ensure they are safe for your bub. Please always follow our safety instructions provided on the card with the item & never leave your baby/child unattended while using our products. If the product breaks & the beads become loose please discard immediately to avoid any accidents from occuring. Check your product before each use for signs of wear & tear. 

Are your necklaces teething jewellery?

Unfortunately no, recent legislation set out by the ACCC states that jewellery cannot be sold as "teething jewellery" as is could cause a choking hazard to the child. We do not recommend you allow your baby to chew on or wear our jewellery. It is designed to be worn by adults and children 3+ years only!

Are your necklaces safe for small children?

We do sell kids collection necklaces but they are only designed to be worn by children 3 year +. Our necklaces are not toys & are not suitable to be worn by a baby or child under 3 years. We also recommend that any child 3+ years should always be supervised when wearing their necklace & never allow child to wear their necklace while they are sleeping.

Do you offer refunds or exchanges?

Unfortunately we don't offer exchanges or refunds for change of mind for health reasons. However if the product is faulty we will offer a return within 14 days of receiving your order.

How long will my item take to arrive?

All our products are hand made in our office and will be shipped out to you within 1-2 weeks. All regular post orders usually take between 3-5 business days to arrive. Express post orders take between 1-2 business days to arrive. If you need your order urgently please contact us via email at smithandco.collection@gmail.com