REFUNDS & EXCHANGES
We unfortunately do not offer refunds or exchanges for change of mind for health reasons.
However if the product is faulty we will offer a refund within 14 business days of receiving your order.
Please contact us via our contact form or email us at email@example.com. Please include your name, address, details & photos of the fault.
Once we have received & inspected the faulty item, we will send you an email notifying you that we have received the item. If your item has been approved for a refund, then your refund will be processed & a credit will be applied to your original method of payment, & a receipt will be sent to you via your email address provided.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this & you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your faulty product, please mail to:
Smith & Co Collection, PO Box 644, Windsor NSW 2756, Australia